What I Do
I'm not just a Virtual Assistant—I'm your strategic partner
With 7+ years of remote support experience I specialize in running operations so your business doesn’t run you, delivering empathetic, fast customer support, and helping founders reclaim time and scale smoothly.
7+ yrs
Remote ops & support
98–100%
Client satisfaction
10+ hrs
reclaimed per week
Customer Support You Can Rely On
Email Support
Professional, prompt and brand-aligned email management. Ticket routing, macros, SLA management and escalation.
- Gmail/Outlook inbox systems
- Zendesk/Freshdesk/Gorgias workflows
Phone & Live Chat
Calm, confident phone handling and fast, conversion-driven live chat coverage.
- Aircall / RingCentral / Zoom Phone
- Intercom / LiveChat / Tidio
Tools I Use
I maintain tool fluency so your team doesn't have to.
Wins I’ve Delivered
Support Ops
85% faster response
Reduced first response time from 6h to under 1h with macros and routing improvements.
Executive Support
10+ hours back weekly
Inbox & calendar management gave the founder 10+ regained hours weekly.
E-commerce
Refunds → retention
Service recovery plays converted refund requests into repeat orders and positive reviews.