Customer Support
Email Support
Ticket triage, templating, escalation, refund handling, tone-aligned replies and SLA management.
Phone & Chat
Warm phone support, live chat conversion, multi-channel routing and follow-ups.
Operations & Virtual Assistance
Inbox & Calendar
Inbox zero systems and calendar optimization to protect heads-down time.
CRM & Reporting
HubSpot & Salesforce hygiene, reporting, segmentation and lead routing.
SOPs & Training
Documented processes and onboarding flows so teams scale without losing quality.
eCommerce Support
Product uploads, returns management, fulfillment coordination, and CX that protects revenue.
Shopify Ops
Product setup, variants and store launch support.
Returns & Recovery
Refund flows that aim for retention over loss.
Chat Sales
Chat-driven conversions and support for peak periods.