Approach
I don’t just help — I own outcomes
I embed into your business on Day 1. I close loops, anticipate issues, and protect your focus so you can lead.
Customer Success
Email, phone & chat support that sounds like your brand. Tone guides, macros, and escalation flows.
Executive Support
Inbox detox, calendar control, travel booking, meeting prep and client follow-ups.
Systems & Ops
HubSpot, Zendesk, Shopify, ClickUp — documented SOPs and ownership for scale.
Experience & Value
Over 7 years supporting startups, coaches, DTC brands, and SaaS teams — consistently improving customer satisfaction and operational throughput.
Process Design
Designing repeatable processes that reduce friction and handoffs.
People & Training
Onboarding guides, scripts, and training for CS teams to deliver a consistent experience.
Philosophy
I act like part of your team, not a temp. I think proactively, manage systems with care, and treat your customers as if they were my own.